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Shipping and Returns
White Horse Boutique offers fin store pick up on all orders.
Delivery fees are applicable to all shipped orders. Shipping costs are calculated at checkout.
Free shipping is offered on all orders over $200.
Your order will be sent 3 to 7 days after purchase via Canada Post.
Return and Exchange Policy
The items bought online may be exchanged for another item, a credit, or a refund.
The items must be returned within a delay of 10 days following their reception and must not have been washed, worn, or damaged in anyway. They must still have all their original tags and be returned with a valid receipt.
All items on sale and jewelry are considered final sales. No exchange or return will be acceptable for these items.
To initiate a return, you must log into your account on whboutique.com and consult your order history. follow the indications found there and wait for your return return authorization before shipping the items back at your expense. In the case of an exchange for a size update, the original item must be received by our staff before the updated size exchange is processed and shipped out as a new order.
In the case of a defect on an item, we ask that you supply us with images of the defect in question via email. We will then supply you with a return label at our expense.